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My initial contact to the hotel was through their website "online reservation" option. We got an email reply from Nieves Ortiz and from then on he and I communicated via email in Spanish to make our booking. That was almost 2 years ago so he may no longer work there. Here is the contact information: Nieves Ortiz Reservaciones y ventas Hotel Gala de Oaxaca www.gala.com.mx rby Michellada - City of Oaxaca